Frequently asked questions
How long does delivery take?
Delivery takes 3–5 working days nationwide once your order is approved.
What documents do I need to upload?
You’ll need to upload your ID and Proof of Income (or a bank statement) during checkout.
When do I pay the first instalment?
You pay your first instalment upfront when you click Buy Now or Add to Cart. Then your next instalment will be in a month.
How long does approval take?
Approval is usually quick. Our team reviews your documents shortly after your order is placed.
What happens if my documents are missing or incorrect?
We’ll contact you to resubmit the correct documents.
What if I can’t provide the correct documents?
If we cannot approve your order due to incorrect or missing documents, you will receive a full refund.
Do you deliver everywhere in South Africa?
Yes, we offer nationwide delivery to all major cities, towns, and regions.
Is LendLay Mobile a legitimate company?
Yes. LendLay is a 100% legitimate South African business. We are an NCR-registered credit provider, fully compliant with all regulations for responsible lending and device financing. NCR Number: NCRCP22096
What makes LendLay different from other contract providers?
We approve customers without traditional credit checks, offer short-term instalments, affordable deposits, and we focus on helping students, young adults, and new workers and the whole of South Africa build responsible payment history.
How do I contact support?
You can reach our support team via email support@lendlay.com, WhatsApp 068 937 8560, or through the contact section on our website. We respond quickly and keep you updated at every step.
